BSNL customers facing poor mobile connectivity in J&K, 5,700 complaints registered

BSNL customers facing poor mobile connectivity in J&K, 5,700 complaints registered

31
0
ravi shankar prasad BSNL Head

BSNL customers facing poor mobile connectivity in J&K, 5,700 complaints registered: In Jammu the BSNL i.e. Bharat Sanchar Nigam Limited in an RTI has accepted that it has received around 6,000 complaints from the mobile subscribers across the state of Jammu and Kashmir.ravi shankar prasad BSNL Head

BSNL customers facing poor mobile connectivity in J&K, 5,700 complaints registered

The RTI activist Raman Sharma the DGM and a public information Officer of BSNL has replied to the information in a RTI that during the 11 months of period from April 2015 to February 2016 the company has received around the total number of 5,780 complaints and during this period of time, 5,217 complaints of regarding poor network connectivity and 563 complaints of call drops were received.

The letter sent by the BSNL to Mr. Sharma in the communication vide their Letter No.1 i.e. 288/DE/Plg//RTI Cases 210-11/24 dated as 29th March 2016, the PIO also informed that as on date there were total 12,58,684 pre-paid registered mobile subscribers with company in Jammu and Kashmir and including pre-paid connections 9,73,687 and mobile subscribers around 2,84,823.

Also Read: BSNL Says Gearing Up to Launch 4G Services in 14 Telecom Circles

The RTI also stated that during the financial year of 2014-15, by using mobile portability facility around 526 mobile users moved to other company and in financial year 2015-16 the no. of mobile subscribers who shunned the BSNL gone more than double and 1,123 mobile subscribers choose other companies in the last financial year.

The year wise data provided by BSNL also reveals the slow pace of growth of the company in J&K. So from the data shockingly, it is clear that in the year 2013-14 the company lost around 10,000 mobile subscribers.

But interestingly, during the last 2 years around 7,757 mobile subscribers shifted to BSNL network using the mobile portability.

Raman Sharma, informed that BSNL has denied him information regarding the total amount of money he earned by selling the Vanity/VIP numbers and also the detail information regarding vanity numbers were given free of cost by the company and for this he will submit proper appeal before the higher authorities of the company.